DELIVERY

Delivery takes 2 to 15 days, depending on the model, selected size, and stock availability.

Shipping is free on orders of €200 or more within metropolitan France.

❤️ If you have an upcoming event, please contact us so that we can confirm our ability to meet your deadline.

We ship from France via insured Colissimo registered mail, with signature required at your address. If you are absent, the parcel must be collected from a post office against signature.

RETURNS

We are committed to ensuring the quality of our products and are confident that you will be fully satisfied with your purchases. However, if despite our efforts this is not the case, you may return your parcel within the applicable legal period of 14 days and request a refund. Items must be returned with all security tags attached to the garment, in the same condition as when received; otherwise, the return will be refused.

Refunds are issued within 3 to 5 days of receiving the parcel. Please refer to the returns page for the procedures to follow when making a RETURN

Mode & Caftan is a French company.

We guarantee 100% secure payment on our website www.mode-et-caftan.com. All payments are protected by PayPal or Shopify Payments. You also have the option to pay by bank transfer upon request from our customer service.

To ensure the confidentiality of your information, all data exchanged during payments is encrypted via the SSL protocol. Thus, this data is inaccessible, uninterceptable, and cannot be used by third parties. Furthermore, your information is not stored on our computer systems.

Exceptional Craftsmanship: Our Unique Caftans

Our caftans are carefully crafted in our workshop near Rabat, Morocco. Each piece is individually created, without mass production, thus respecting the very essence of the caftan.

Produced in limited quantities, our creations are distinguished by their exclusivity.

By choosing one of our caftans, you are opting for a unique piece, reflecting artisanal know-how and a meticulously studied cut.

❤️Our human-scale manufacturing chain ensures complete traceability, both for the materials used and for ethical working conditions.

🌎 We maximize the use of every fabric scrap to avoid waste. By producing on demand, we also limit overconsumption, thus contributing to a more responsible fashion.

-Please hand wash or machine wash, preferably in a net bag and using the delicate cycle.

- Gentle spin.

-Avoid machine drying.

-Do not use bleaching agent.

-Lay flat to dry.

-Professional dry cleaning is recommended for optimal care.