Refund policy
We want you to be completely satisfied with your purchase. If that is not the case, don’t worry: you have 14 days after receiving your order to request a return.
How to proceed?- Contact us at: bonjour@mode-et-caftan.com- We will send you the return label as well as the instructions to send your package back to us.Packages returned without prior request unfortunately cannot be accepted.
To be accepted, the item must:- be in its original condition, unworn, and unused- have all its tags- be in its original packaging
For any questions, write to us at bonjour@mode-et-caftan.com
we are here to help you.
Upon receiving your order, inspect your items. If they are defective, damaged, or if you received the wrong product, contact us immediately so we can assess the situation and resolve it quickly.
Custom-made garments (special orders, personalized items)
Personal care products (e.g., beauty products)
Promotional items and gift cards.Unsure? Write to us, we will gladly respond.ExchangesThe fastest way to get another item is to return the one you have. Once the return is accepted, you can place a new order for the desired item.Right of withdrawal (European Union)If your order is shipped within the EU, you benefit from the 14-day right of withdrawal, without needing to provide a reason. The conditions remain the same: item unworn, unused, tagged, in original packaging, with proof of purchase.Refunds- We will inform you as soon as your return has been received and inspected.- Once the refund is approved, it will be made to your original payment method within 10 business days. Please note that return shipping costs are your responsibility and will be deducted from your refund amount.- Depending on your bank or card issuer, the refund may take a little longer to appear.If more than 15 business days have passed since your return was approved, contact us at bonjour@mode-et-caftan.com: we will immediately check the situation.Thank you for your trust. Our team does its best to make your experience simple, clear, and stress-free.
How to proceed?- Contact us at: bonjour@mode-et-caftan.com- We will send you the return label as well as the instructions to send your package back to us.Packages returned without prior request unfortunately cannot be accepted.
Eligibility conditions
To be accepted, the item must:- be in its original condition, unworn, and unused- have all its tags- be in its original packaging
For any questions, write to us at bonjour@mode-et-caftan.com
we are here to help you.
Damages & problems
Upon receiving your order, inspect your items. If they are defective, damaged, or if you received the wrong product, contact us immediately so we can assess the situation and resolve it quickly.
Exceptions (non-returnable items)Some items cannot be returned:
Custom-made garments (special orders, personalized items)
Personal care products (e.g., beauty products)
Promotional items and gift cards.Unsure? Write to us, we will gladly respond.ExchangesThe fastest way to get another item is to return the one you have. Once the return is accepted, you can place a new order for the desired item.Right of withdrawal (European Union)If your order is shipped within the EU, you benefit from the 14-day right of withdrawal, without needing to provide a reason. The conditions remain the same: item unworn, unused, tagged, in original packaging, with proof of purchase.Refunds- We will inform you as soon as your return has been received and inspected.- Once the refund is approved, it will be made to your original payment method within 10 business days. Please note that return shipping costs are your responsibility and will be deducted from your refund amount.- Depending on your bank or card issuer, the refund may take a little longer to appear.If more than 15 business days have passed since your return was approved, contact us at bonjour@mode-et-caftan.com: we will immediately check the situation.Thank you for your trust. Our team does its best to make your experience simple, clear, and stress-free.
