LIVIA VELVET JACKET

Mode & Caftan is a French company.

We guarantee 100% secure payment on our site www.mode-et-caftan.com. All payments are protected by PayPal or Stripe. You also have the option of paying by transfer upon request from our customer service.

To ensure the confidentiality of your information, all data exchanged during payments is encrypted via the SSL protocol. Thus, this data is inaccessible, non-interceptable and cannot be used by third parties. Additionally, your information is not stored on our computer systems.

DELIVERY

We offer flexible delivery times, varying between 48 hours and 15 to 20 days, depending on stock status.

Shipping costs are free from 200 euros of purchase in mainland France. We ship from France by registered Colissimo with insurance and signature to your address. In case of absence, the package must be collected from the post office against signature.

❤️ If you have an upcoming event, please contact us so we can confirm our ability to respond to your request in a timely manner.

BACK

We are committed to guaranteeing the quality of our products and we are confident that you will be completely satisfied with your purchases. However, if despite our efforts, this is not the case, you have the option of returning your package within the legal deadline of 14 days and requesting a refund. We do not do exchanges, you will have to reorder if you wish to change item or size.

Refunds are made within 3 to 5 days of receipt of the package.

Please note that this warranty does not apply to custom-made items.

Exceptional Craftsmanship: Our Unique Caftans

Our caftans are carefully made in our workshop located near Rabat, Morocco. Each piece is created individually, without mass production, thus respecting the very essence of the caftan.

Produced in limited quantities, our creations are distinguished by their exclusivity.

By choosing one of our caftans, you are opting for a unique piece, reflecting artisanal know-how and a carefully studied cut.

❤️Our human-sized manufacturing chain ensures complete traceability, both for the materials used and for ethical working conditions.

🌎 We maximize the use of each fabric scrap to avoid waste. By producing on demand, we also limit overconsumption, thus contributing to more responsible fashion.

-Please wash by hand or machine, preferably in a net and using the delicate cycle.

-Gentle spin.

-Avoid tumble drying.

-Do not use bleach.

-Lay flat to dry.

-Professional dry cleaning is recommended for optimal care.